Reservations
All reservations require a 50% non-refundable deposit.
All rentals must be finalized at least 5 days prior to the event date.
In the event the reservation is cancelled within 72 hours of scheduled delivery or pick-up, you will forfeit 50% of your deposit. If the cancellation is within 24 hours of the scheduled delivery or pick-up, you will forfeit 100% of your deposit.
A proposal does not guarantee the availability of any items on your proposal until payment is received.
Payments shall be accepted via Cash or Zelle
Changes and Cancellations
Items may be substituted with equal or similar items based on availability.
Any changes to the original request will be reviewed and we will make every effort to accommodate your needs.
Rental Period
Our rates are assessed “per event”, which we consider to be a maximum on 48 hours. This allows for delivery or pick-up the day before the event, a full day for the event, and a day us to pick-up or drop-off of the equipment.
Any rental requests for an extended period of time, may be eligible for an extended rental discount.
Delivery
We are located in Bonney Lake, WA and deliver within city limits. Delivery will be included in your proposal with a flat rate for delivery. Pick-up at our location is available without an additional fee.
Delivery fee includes:
The time and labor involved in packing the delivery vehicle prior to your event.
Driving to your location.
Delivering all rental items on your order.
Driving back to our location.
Returning to your location to pick up rental items at the end of your event.
Delivery charges do NOT include the following unless specifically noted in the proposal:
Set up.
Dismantling and clean-up of equipment.
Delivery fees assume the rental items are being placed in one level area within 50 feet from the delivery vehicle. Failure to notify us of delivery conditions may result in additional delivery fees including:
Delivery or pick-up of orders that are further than 50 feet from the delivery vehicle.
Delivery involves carrying items up or down stairs.
Delivery or pickups made outside our regular business hours of 8:00am to 7:00pm.
We require a 2-hour window of time to deliver items and a 1-hour window of time to arrive for pickups.
Tables fully wiped down and clear of all flowers, décor, linens, glassware, china, and flatware.
Smaller rental items MUST be packed in their original packing and gathered in one location.
Someone over the age of 18 must be available to sign upon delivery or curbside pick-up
Damages & Missing Items
The Client assumes all responsibility for any damages that occur to rental items at their event above and agrees to pay the replacement cost which can be up to 5 times the rental rate in order to replace the damaged item.
Damages include, but are not limited to: melted candle wax, cigarette or cigar smell, spills, water damage, chips, cracks, and tears.
HighGround Event Rentals will send an invoice for any damage, cleaning, or repair fees within three business days of the event. Client has option to submit the balance of the invoice for damages via cash or Zelle.
Damaged or missing items must be reported to HighGround Event Rentals prior to the event, or the items are considered received and in good condition.
Rental equipment can be used outdoors. Plug-in equipment damaged by rain or inclement weather will be the sole responsibility of the renter.
Rentals may NOT be left outdoors overnight no matter what the forecast calls for.
Additional Information
If Rental Items are not returned by Renter on the specified date and time on the Rental Items List, Renter agrees to pay the full Rental Fee of the Rental Fees for each day thereafter until the Rental Items are returned, or up to fourteen (14) days, at which time Renter agrees to pay the full replacement fees.
Limitation of Liability, Indemnification
Renter agrees that, to the fullest extent permitted by law, Company’s maximum total liability for any claims, breaches or damages by reason of any act or omission shall be limited to the amount of the Rental Fees actually paid by Renter. Renter agrees that, to the fullest extent permitted by law, Company is not liable for any claim for emotional distress, mental anguish, punitive damages, consequential damages, lost profit, loss of enjoyment, lost revenues, or replacement costs, whether or not foreseeable or arising from any negligent act or omission on the part of any person. Renter acknowledges that inherent risks and dangers accompany the use of vintage/antique furniture and other items. Renter expressly agrees to assume the risk of the use of the Rental Items, and agrees to release, indemnify, defend, and hold harmless Company and its employees, agents, and independent contractors for any injury, property damage, liability, claim, or other cause of action arising out of or related to Renter’s Event and the actions of Renter or Renter’s guests, including but not limited to injuries sustained by Renter or Renter’s Event guests while using the Rental Items. Renter acknowledges that these limitations reflect a fair allocation of risk, and that Company would not enter into this Agreement without these limitations on its liability.
Dispute Resolution
Any dispute or claim arising under or in any way related to this Agreement, with the exception of recovery by Company of any unpaid Rental Fees, damage costs, or other payments from Renter (which may be recovered by Company via collections, small claims court action, or any other legal remedy available to Company), will be submitted to neutral, non-binding mediation prior to the commencement of arbitration or any other proceeding before a trier of fact. The parties to the dispute or claim agree to act in good faith to participate in mediation, and to identify a mutually acceptable mediator. All parties to the mediation shall share equally in its cost. If the dispute or claim is resolved successfully through the mediation, Company and Renter agree to document the resolution in a written agreement executed by both Company and Renter. If the mediation does not successfully resolve the dispute or claim, the mediator shall provide written notice to the parties reflecting the same. Following the unsuccessful resolution by mediation, any dispute or claim arising under or in any way related to this Agreement, with the exception of the recovery by Company of any unpaid Rental Fees, damage costs, or other payments from Renter, and any disputes within small claims court jurisdiction, will be submitted to binding arbitration. The parties agree to select a single arbitrator, and the arbitration shall take place in Whatcom County, Washington. The arbitrator’s decision will be binding on the parties, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. The prevailing party in any arbitration, trial, or other proceeding in connection with this Agreement is entitled to recover attorneys’ fees, filing fees, and related administrative costs from the non-prevailing party.
Rental policies
Contact Us
Have a question or need assistance? Contact us today!
Info@HighGroundRentals.com
+1 (206) 657-6777